The following recommendations are taken from unsolicited emails we have received from happy customers:
Every time I talk with you, I am more and more impressed and ULTRA-HAPPY that I chose your bikeshop. You have a customer for life (as well as all others that I'm trying to send your way).
Mark
I'm attaching before and after pics of the new Motolite. The build went together really smoothly, and I couldn't be happier with the bike. I've ridden the piss out of it the past couple of days, and it just keeps getting better. Still dialling in the shocks, but starting to get the hang of it. Thanks for all your help with the order, build and setup. You've got a customer for life!
Just a little feedback; I first got a recommendation for your store from a friend, but it was really racing at Downieville a couple of years ago, and riding with a couple of racers from your team, that really got me excited about Roaring Mouse. They all seemed like really great people, and great ambassadors for your business. I just thought you might like to know that having the team DID make a difference in bringing yet another (satisfied) customer in the door.
Greg
Thanks for the update and sorry for the late reply. So I took the bike out on Saturday for my first ride and let me tell you that I was grinning from ear-to-ear the rest of the weekend. The bike rides fantastic, unlike anything I've ever experienced. Looking forward to the next weekend and the next ride. I have to thank you for everything you've done to get me on my bike. I'm raving to all my friends (and any strangers that will listen) what a great bike shop you operate.
Hans
Just wanted to thank you for sending the part to fix my bike. The service that you have provided for my bike has gone for and beyond any bike shop I have dealt with in the past or any of my expectations.
Jimmy Choi
You amaze me. If there was an award for most efficient service worldwide, I'd nominate you for it. Andi G
Chris,
thank you and John again for loaning me John’s fork. As I said last week, that is one more reason you guys are BEST shop in the world! And believe me, I tell everyone I know that.
Brian
Chris,
I wanted to say thanks for taking the time with me yesterday to fix my front derailleur. It was definitely above and beyond service. That kind of friendliness and understanding of fellow Mountain bikers’ problems is what Dan told me your shop was about. I’ll have to tell him that you have emphatically proved him right.
Jim.
Chris,
My new Titus Motolite that you built is incredible. I took it out for its inaugural ride this past weekend and it performed incredibly. Thank you for your valued opinions on the components, and for the attention to detail on the build. I knew that your reputation was for excellent service, but what really impressed me was the knowledge that came along with it. You know your product better than any "bike salesman" I have come across. I would (and will) recommend you to anyone I know in the market for a bike.
Jeremy
fantasic. great service. i feel like a king.
Troy
I was grinning the whole way across the bridge this morning. Maybe it was the 20 mph wind blowing in my face, but I think it was the bike. You guys did a great job.
Jack
Chris, just wanted to take a minute to thank you for the VERY hard to find MTB 60mm valve tubes. I really appreciated you going the extra mile to make special pick up arrangements the first time after you closed your shop and then mailing me out the second tube which arrived the next day. I have to say that I haven't experienced that level of customer service in a long time. I ride everyday in part to keep me off of blood pressure and cholesterol medication. So you might say that you are a "lifesaver".
Mike
Hey Chris, just wanted to say thanks to you and Sarah for all the help
in getting me set up on my new bike! I've put a lot of miles on it
during this first week, including a successful race debut. Everything
is working really well straight out of your shop. Thanks again for taking the time to make sure that
this scary purchase went well.
Jeff
Thanks again -- for impeccable customer service! You guys rock.
Benjamin.
Thanks Chris, you're spoiling me man. That's why yer No. 1!!!
Paul A
A good shop really is hard to find! It really shows when the people running
the shop truly love bikes, that is what I like about roaring mouse. Plus
it is such a breath of fresh air not to get the BS attitude so many other
high end shops give to their customers. Roaring Mouse serves up proper,
honest and informative service whether your a beginner or a pro! Thanks
again for the Wild Hare, and great deal on the Zochi Z1 they are serving
me well.
Chad P
The triple conversion.... I love it I love it I love it! Thanks again.
Eliza W
I've been very happy with the work done by my friends at Roaring Mouse. Really great work and it's always ready when they say it will be. The owners are a couple of long time riders. They do great work and at reasonable prices.
Kelly B
I just have to second Kelly's recommendation of Roaring Mouse. They are super friendly and super knowledgeable. Next time I send my two wheeled friend in for a tune up it will be there. I've tried other places… but I have to say I get a much better "I love bikes" vibe from Roaring Mouse.
Peter
Thanks again for all your help. You have been an awesome guy to work with.
Eric L
You're keeping your customers happy, Chris. Thanks for all your work. Get me that jersey so I can promote roaring mouse.
Larry
I just wanted to thank you again for all your help getting my new bike together yesterday. I was very impressed with your ability to actually serve everyone when it got really busy on Saturday. But, what mostly made me want to purchase my bike from your store was the professionalism and courtesy I received. Also, I very much appreciated the time you spent making sure I had just what I wanted (and needed). I will recommend your store to everyone who needs anything bike related.
Teresa F
YOU'RE THE MAN!
Tom S
Thanks very much for your time. When I'm in the neighborhood, I'd be happy
to buy you a pint by way of saying "thanks."
Michael Y
We'd like to thank you for your hospitality and warm conversation.
Sara and Dana H
A good shop is hard to find.
Mike H
I now know where I can come to cure all my bike ills -- and some human ones as well.
Paul A
Thank you Chris for your time to track this part down for me. I really appreciate you helping me. I totally support the mouse!
Wilson T
I appreciate all the time you took with me. I will remain your loyal customer and try to convert others.
Candy D
I tell everyone to buy at the mouse. Stephen and Casey both treated me great while you were away. So Cheers to them. Speaking of Stephen, that guy is awesome. He gives great advice, just like you and I really appreciate it.
Eric S
Went for a ride on Sunday and the bike was VERY smooth. Thanks for directing me to the shop. I've been in search of a good mechanic ever since I moved here 5 years ago. You've won another happy customer
Peter
I also wanted to let you know I'm THRILLED with my new wheels! Other than my "tip over" on our first ride together (going home from the shop), we've been getting along well. (Do you think it's weird to refer to a bike as though it has a personality???....) Anyway, my next triathlon is Nov. 4th. I look forward to cutting my cycling time IN HALF with Mr. LeMond under my feet! :) Wasn't it you who promised me 100% percent improvement in my race times? Yeah, it MUST have been you!
Linda B
The bike is totally awesome! I took it on a ride yesterday at Skeggs Point. It was super smooth, efficient, and a general dream to ride. I felt like Michel Jordan on a mountain bike! Forget about Colorado in a few weeks -- I can't wait for the weekend to come! Thanks for doing such a great job with it. I love it!
Sanford W
You, Chris, are a very nice man. Thanks so much for being a star.
Ali S
"I wanted to let you know that I greatly appreciated your
understanding and brilliant customer service. I have recently moved to the
neighborhood and I am delighted to have a bike shop close by that I can trust
and support. You can rest assured that I will send all my friends in your
direction. Thanks again, you're the tops."
Claudia
"Thank you for all the help with my new Planet X, it is awesome. I
just wanted to take a second to thank all of you for taking the time to make
certain that my Planet X rocks. Your service and support are the best!!!!"
Herb
"I just went through a bike fitting session with my sports
medicine/physical therapist for the lemond nevada city, and the
bike as i have it now setup is right on…. You did a great job getting me
on this bike. thanks a lot!"
Derek
"Everything is fantastic -- shipping, packaging, the bike, riding,
and, most importantly, the service. I can't thank you enough. The extra hat and
stickers were a nice bonus as well. I'll try to send some pics of the ride
somewhere with a nice backdrop when I get the chance… I just want to
thank you again for the wonderful service and help you gave."
Nicholas
"Just want to drop you a quick line to express my gratitude for
taking such good care of me as a customer of Roaring Mouse. Coming to you with
my second broken frame in about as many years, I was immediately reminded of
why you have such loyal customers by your first question, "What will make
you happy?". And although it may have been the "right"
thing to say to a very frustrated biker, it quickly became clear that this was
much more than lip service. It became the guiding principle for getting me back
on the trails, which you did in less than a week. Although there were many
solutions that would have been easier and more expedient for you, you went out
of your way to find out what was important to me. And then you made it happen.
Needless to say, my Titus frame gets lots of comments and questions on the
trails. When I explain the circumstances of how I acquired the bike through
Chris Lane of Roaring Mouse, people have been amazed and impressed by the depth
of service and your commitment to customer satisfaction (in this case, mine).
By the way, the same holds true for the countless bike shops I contacted
nation-wide when researching replacement frames. So, thanks Chris, once again,
for your integrity, generosity, and patience."
David
"Just wanted to drop you guys a quick email. Thanks again
for sorting out (rebuilding) the rear wheel on my Lemond Alpe. It has
been riding beautifully! A few hundred miles later and the wheel is like
the day you rebuilt it, no more issues. Looks like I won't be back to see
you guys anytime soon!"
Craig
"Once again your service is impeccable!"
Dale
"I wanted to say thank you for doing a fabulous job on the bike.
It rides like a dream! Handles great and feels great! Thank you to you and your
team."
Eraj
"I brought the bikes in… They fixed the flat on the Schwinn
while I waited, then examined the Giant and booked it for an axel job and a
tune up. They were so nice and the prices were so reasonable, that I also got
some new tires and cool socks. Then I noticed their business card - it said
"Expert service, no attitude." Boy, howdy! I rode my Schwinn home and
looked up the Roaring Mouse web site - you should see their new bike
guarantees! This is definitely where my next bike is coming from."
Anna
"just wanted to write to tell you that Steve (I believe it
was Steve that worked on my Buenos Aires last week) did a
FABULOUS JOB!!!!! the call on adjusting the levers/brake/shifter will certainly
save me $ on the chiropractor!!! who wouldda thought? let's just say that I
have had problems w/that shoulder for awhile and no doubt the adjustment feels
so much better!! apparently the original shop did a terrible job in fitting me
on the bike - those little nuances were obviously bypassed. Thanks again and
will certainly come back !!"
Eliza
